Refund policy

At YOGYATEES, we want you to be happy with your purchase. If you are not satisfied with your order, you may request a return within 30 days of receiving your product, subject to the conditions below.

1. Return Eligibility

To be eligible for a return:

  • The return request must be made within 30 days of receiving the order.

  • The product must be unused and unworn.

  • The product must be in the same condition in which you received it.

  • All original tags and packaging must be intact.

  • You must provide your order details or proof of purchase.

Products that have been worn, washed, altered, damaged, or used may not be eligible for return.

2. How to Request a Return

To request a return, please contact us at:

Email: support@yogyatees.com

Please include your order number, the product you wish to return, and the reason for the return. If the product is damaged, defective, or incorrect, please include clear photographs of the product so that we can review the issue.

Please do not send any product back before contacting us and receiving return instructions. Returns sent without prior approval may not be accepted.

3. Damaged, Defective, or Incorrect Products

Please inspect your order when you receive it.

If you receive a product that is:

  • Damaged

  • Defective

  • Incorrect

  • Different from what you ordered

please contact us as soon as possible at support@yogyatees.com with your order number and clear photographs/videos showing the issue.

We will review the issue and, where applicable, arrange an appropriate resolution, which may include a replacement, exchange, or refund.

4. Non-Returnable Products

Certain products may not be eligible for return, including:

  • Products that have been worn or washed

  • Products that have been altered or damaged after delivery

  • Products without original tags or packaging

  • Products damaged due to improper washing, ironing, drying, or care

  • Products that do not meet our return conditions

If you are unsure whether your product is eligible for return, please contact us before sending it back.

5. Sale and Discounted Products

Products purchased during a sale or promotional offer may be subject to specific return or exchange conditions.

Please check the terms of the applicable offer at the time of purchase.

6. Exchanges

If you would like to exchange a product for a different size or eligible product, please contact us at support@yogyatees.com within 30 days of receiving your order.

Exchange requests are subject to product availability and our return conditions.

If the requested replacement is unavailable, we may offer an alternative resolution where applicable.

7. Return Shipping

Return shipping arrangements and charges may vary depending on the reason for the return.

For products that are damaged, defective, or incorrectly delivered, YOGYATEES will review the issue and provide appropriate instructions.

For returns due to reasons such as size preference or change of mind, return shipping charges may apply.

Please contact us before returning any product so that we can provide the correct return instructions.

8. Refunds

Once we receive your returned product, it will be inspected to confirm that it meets our return conditions.

After inspection, we will notify you whether your refund has been approved or rejected.

If your refund is approved, the refund will be processed to your original payment method, where applicable.

The time taken for the refunded amount to appear in your bank account or payment method may vary depending on your bank or payment provider.

9. Refund Processing Time

We aim to process approved refunds as soon as reasonably possible after the returned product has been received and inspected.

Once the refund has been initiated, your bank or payment provider may require additional time to credit the amount to your account.

If you have not received your approved refund within the expected processing period, please contact us at:

support@yogyatees.com

10. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at support@yogyatees.com with your order number.

Cancellation requests can only be accepted if the order has not already been processed, shipped, or entered into production/fulfilment.

Once an order has been shipped or entered into production, cancellation may no longer be possible.

11. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

YOGYATEES
Email: support@yogyatees.com
Website: yogyatees.com

We are happy to help with your order and return-related questions.